Help Center


Have a question? We would love to help! Please browse the categories below to locate helpful info we’ve compiled for our Amigos. If the answer isn’t in the help center, please contact us. Buenos Everything!

What is FedEx Delivery Manager?

FedEx Delivery Manager gives you more control over when, where, and how you receive packages that are being shipped to your home. It’s free to sign up and provides us with more options to solve challenges related to missing or damaged packages. Sign up here: FedEx Delivery Manager

How do I track my order?

Please check the email that was provided when the order was placed. Confirmation and tracking information will be sent to that email address. If the confirmation and tracking information was not received, please check your spam folder. Still not there? Contact help@zazacoffee.com so we can help.

My order was marked delivered but it’s not here

Please utilize FedEx Delivery Manager to report the missing package. Not signed up for FedEx Delivery Manager? Contact help@zazacoffee.com so we can help.

My package was damaged in shipping

Please utilize FedEx Delivery Manager to report the damaged package. Not signed up for FedEx Delivery Manager? Contact help@zazacoffee.com so we can help.

I received the incorrect order

We are sorry to hear that. Please contact help@zazacoffee.com so we can help.

Where is my order confirmation?

Please check the email that was provided when the order was placed. Confirmation and tracking information will be sent to that email address. If the confirmation and tracking information was not received, please check the spam folder. Still not there? Contact help@zazacoffee.com so we can help.