Help Center
Have a question? We would love to help! Please browse the categories below to locate helpful info we’ve compiled for our Amigos. If the answer isn’t in the help center, please contact us. Buenos Everything!
What is FedEx Delivery Manager?
FedEx Delivery Manager gives you more control over when, where, and how you receive packages that are being shipped to your home. It’s free to sign up and provides us with more options to solve challenges related to missing or damaged packages. Sign up here: FedEx Delivery Manager
How do I track my order?
Please check the email that was provided when the order was placed. Confirmation and tracking information will be sent to that email address. If the confirmation and tracking information was not received, please check your spam folder. Still not there? Contact help@zazacoffee.com so we can help.
My order was marked delivered but it’s not here
Please utilize FedEx Delivery Manager to report the missing package. Not signed up for FedEx Delivery Manager? Contact help@zazacoffee.com so we can help.
My package was damaged in shipping
Please utilize FedEx Delivery Manager to report the damaged package. Not signed up for FedEx Delivery Manager? Contact help@zazacoffee.com so we can help.
I received the incorrect order
We are sorry to hear that. Please contact help@zazacoffee.com so we can help.
Where is my order confirmation?
Please check the email that was provided when the order was placed. Confirmation and tracking information will be sent to that email address. If the confirmation and tracking information was not received, please check the spam folder. Still not there? Contact help@zazacoffee.com so we can help.
How do I make changes to my subscription?
To make changes to your Zaza Amigos Coffee Club subscription, please log in to your account from the home page of zazacoffee.com.
How do I log in for the first time or create an account?
To create an account or log in for the first time, please click the log in link on the home page of zazacoffee.com. Next, click the "create an account" link and sign up utilizing the same email you placed the coffee order with.
Can I cancel my subsciption at any time?
Yes. Subscriptions can be canceled at any time through your account log in at zazacoffee.com or by emailing help@zazacoffee.com.